FAQs

About Aviator London

Who is Aviator London?

Aviator London is a UK-based workwear and safetywear brand offering affordable, durable, and practical clothing for professionals across construction, trade, logistics, healthcare, and industrial sectors.

What makes Aviator London workwear different?

Our products are designed with real working conditions in mind focusing on comfort, durability, visibility, and value for money. We aim to deliver reliable workwear without premium-brand pricing.

Do you sell your own brand products?

Yes. Many of our items are Aviator London own-brand products, developed to meet everyday work requirements while remaining cost-effective.

Products & Sizing

What types of products do you sell?

We offer a wide range of:

  • Workwear (jackets, trousers, hoodies, socks)
    Hi-Vis safety clothing
    Safety footwear & boots
    Medical scrubs & uniforms
    Kids hi-vis workwear

How do I choose the right size?

Each product page includes sizing information. If you’re unsure, we recommend checking the size guide or contacting our support team before placing your order.

Are your work trousers waterproof or weather-resistant?

Some of our work trousers are water-resistant or waterproof, depending on the product. Always check the product description for fabric and protection details.

Are your safety boots steel toe or composite toe?

Our footwear range includes steel toe safety boots and other protective designs. Specific protection features are listed clearly on each product page.

Do you sell certified hi-vis clothing?

Our hi-vis products are designed for high visibility in work environments. Where applicable, certification or compliance details are mentioned on individual product listings.

Ordering & Payment

How do I place an order?

Simply browse our collections, add items to your cart, and complete checkout securely online.

What payment methods do you accept?

We accept a range of secure payment options, including:

  • Credit & Debit Cards
    PayPal
    Apple Pay
    Google Pay
    Available options may vary at checkout.

Is my payment information secure?

Yes. All payments are processed through secure, encrypted payment gateways to protect your personal and financial information.

Can I change or cancel my order after placing it?

If your order has not yet been dispatched, we may be able to help. Please contact us as soon as possible after ordering.

Shipping & Delivery

Do you offer free delivery?

Yes - we offer free UK shipping on eligible orders.

How long does delivery take?

Most UK orders are delivered within a few working days after dispatch. Delivery times may vary during busy periods.

Do you ship internationally?

Yes, we ship to selected international destinations. Shipping costs and delivery times will vary depending on location.

How can I track my order?

Once your order has been dispatched, you’ll receive an email with tracking details so you can monitor delivery progress.

Returns & Refunds

What is your returns policy?

We accept returns in line with our returns policy. Items must be:

  • Unworn and unused
  • In original packaging
  • Returned within the specified timeframe
    Full details are available on our Returns Policy page.

How do I return an item?

Please contact our customer support team or follow the instructions provided on the Returns page before sending items back.

When will I receive my refund?

Refunds are processed after the returned items have been inspected. Processing times may vary depending on your payment provider.

Bulk Orders & Trade Customers

Do you offer bulk or wholesale orders?

Yes. We support bulk and trade orders for businesses, contractors, and organisations.

Can I get a discount for large orders?

For large quantities, please contact our sales team directly to discuss custom pricing or trade options.

Customer Support

How can I contact Aviator London?

You can reach us via:

  • Email
  • Phone (Monday–Friday, business hours)
  • Contact form on our website

Visit the Contact Us page for the latest details.

What are your customer support hours?

Our team is available Monday to Friday during standard business hours (excluding public holidays).

Website & Account Help

Do I need an account to place an order?

No, you can checkout as a guest. Creating an account allows you to track orders and manage your details more easily.

I didn’t receive my order confirmation email - what should I do?

Please check your spam or junk folder. If you still can’t find it, contact our support team for assistance.


Is my personal data safe?

Yes. We handle all personal data in accordance with our Privacy Policy.

Need More Help?

If you can’t find the answer you’re looking for, our support team is happy to help.
Visit our Contact Us page or email us directly.